FAQ

How do I add my photo and text to the mug?
Simply upload your image at checkout or email your chosen high-resolution photo and your custom message text to info@hightongifts.au upon completion of your order.

Does Highton Gifts include free gift wrapping and free message card with custom photo mugs?
Yes. Every single mug order automatically comes beautifully wrapped with a complimentary message card at absolutely no extra cost to you.We can also ship direct to the recipient.

What kind of pet photo works best for the mug?
For the sharpest print results, upload a well-lit, high-resolution photo of your pet facing forward. Clear smartphone photos taken in natural daylight work perfectly!

Can I include multiple pets or custom text?
Yes. You can customize the mug with your pet's photo and enter their name, a date, or a custom message in the personalisation text field before checkout.

Do you offer free shipping?
For purchases of value above $100 offer free shipping.